SHIPPING AND PAYMENT DETAILS

Please contact me at: ocean_paige@yahoo.ca if you are interested in an item. If you do not hear back from me within 24 hours, that probably means my reply went into your spam folder, so please look there for my reply.

If you don't want my emails to go into your spam folder, please add my email address to your list of contacts. Another way to communicate with me is to add a comment to the item you are interested in. I'll check comments to my blog everyday and respond within 24 hours.

Payment for items that are for sale must be made and confirmed before shipment with amounts deposited to our postal savings, paid by Amazon gift certificate, or via Paypal.

Thanks to John for the following hint regarding the process of signing up to Paypal: Paypal was easy once I got it set up in English. The hardest part was finding Paypal's telephone number. As soon as I logged in in English, it switched to Japanese. I telephoned 03-6739-7360. The girl who answered spoke perfect English. She told me my default language was Japanese, which it probably is for everyone with a Japanese address. In less then a minute she set my default language to English and then it was easy.

Friday, 28 September 2012

Van Pac being very slow in resolving issue with shipment

Just a quick update: people at Van Pac are being very slow in resolving our complaints.  I would have to say at this point that if we were to move from Japan again, we probably wouldn't use them.  Allied seemed good during our first steps of looking at different shippers, so they might be a good alternative if anyone reading this is planning to move from Japan with a household.  I'll keep updating this to detail the response of Van Pac.  Who knows?  They might come through and prove themselves to be honest, competent movers...on the other hand...maybe not!  We'll see.
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2 comments:

  1. richie22 November 2012 at 03:11

    i so agree with your comments. i also had terrible experience with Vanpac Japan. wrong info about insurance, shoddy packing, terrible unpacking, missing items, damaged items. and zero after-sales service. jeremy, kathy and the japan team continually ignore requests to resolve outstanding issues.

    use another company to save your sanity

    ReplyDelete
  2. Paige Dawson1 January 2013 at 20:55

    Hi Richie,

    Yep. We won't be recommending them ever. Our 20' container cost over $15,000 door-to-door and was only about 2/3 full (they told us that no more could fit into it). We threw away and gave away lots of valuable stuff because we thought there was no more room. After months of wrangling, they gave us $600.00 back. The insurance company was a bit better, giving us the full amount our furniture repair person quoted to fix all the damage to our furniture done by Vanpac. In one word: 'Avoid'!

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